Designing Effective Programs: Content, Cadence, and Context
Focus on sectors and patterns relevant in Malaysia: remittances, money services businesses, mule accounts, investment scams, and politically exposed persons. Include PDPA data handling and targeted financial sanctions procedures appropriate to your channels and customer base.
Designing Effective Programs: Content, Cadence, and Context
Blend onboarding bootcamps with quarterly microlearning and annual deep dives. Use short refreshers after policy changes and regulatory updates. Reinforce with manager-led huddles so knowledge sticks between formal courses and audit season.